Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Set up your Car Mirrors

By Rachel White on Tuesday, 3 October 2017

 

So, if we advise you on setting up your car mirrors correctly, does that mean you’ll use them? Commonly, many people do not engage these practical tools in helping to get safely from A to B!


How can you see behind or beside you if you don’t properly set up your mirrors? With new blind spot monitoring technology on modern vehicles, it’s evident that drivers haven’t been setting their mirrors correctly and technology is now doing it for us.

article image

The first thing you’re taught when learning to drive is to adjust your mirrors appropriately.

This is something you should always check before you start driving.

When your car is parked, there’s a chance someone may bump your side mirrors in passing, or you may have knocked the rear vision mirror when you last exited the car.

If someone else has been driving the car, the mirrors have most likely been set to their requirements, not yours.

Sometimes you may not notice the mirrors have been moved until you are out on the road, causing a potentially risky situation where you’re unable to manoeuvre safely.

There is a correct formula to setting up your mirrors, it’s not just a matter of pointing them backwards and hoping for the best!


Rear View Mirror
First, make sure your seat is where you want it to be before you start. The rear view mirror is fairly basic, you want to frame the rear window.

Be aware that there’s a toggle situated underneath your rear view mirror which can be flicked up and down, so make sure that in the day time it is flicked to be a true image.

At night you can flick it up or down so bright headlights do not distract you from driving.

This is a diverted image and not an actual true reflection so make sure you revert it back for day time driving.

The interior of your car may also appear in your mirror’s reflection, so try to move the mirror so there are no reflective images showing in your rear view.


Side Mirrors
When it comes to the side mirrors, the point where the road disappears on the horizon should be situated in the middle horizontal point of the mirror.

Once this is set, tilt your head left and right respectively and move the mirror sideways to the point where you can only just see the side of your car.

You do not need to see the side of your own car it is more important to see as much of the road next to your car as possible, so position the mirror to see the least amount of your car in it.

You can even test for blind spots by getting a friend to walk around the car. You will then be able to determine if you have blind spots and where they are.


Reversing
When reversing, some people find that pointing the left mirror down helps to avoid running up against the gutter.

However, if doing this, remember to always be look behind the vehicle when reversing, which means turning around in your seat and truly looking out the rear window, not through a mirror.


Changing Lanes
Just because your mirrors are positioned correctly, that doesn’t mean you don’t have to check over your shoulder before you change lanes.

This is still essential to make sure you are not merging into other traffic that you weren’t aware of, or checking for bikes that are smaller and can be less noticeable on the road.

Positioning your car mirrors correctly and monitoring them in the right way will help you and other motorists enjoy a safer driving experience.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

                

Get instant quotes

                
            
zippay
zippay
trustpilot rating