• car servicing

Melbourne's second step easing of restrictions - car servicing & repairs

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Updated 20 Oct 2020

Rowan Johnstone

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UPDATE - October 18: Easing Restrictions (Second Step)

What do the eased restrictions mean for car servicing & repairs?

Now that restrictions have eased in Melbourne, this means that having your car serviced or repaired is much easier. 

As of 11.59pm on the 18th of October, you will be able to:

  • Have maintenance done on your vehicle - safety inspections, maintenance or repairs, including scheduled/logbook servicing, is permitted. 
  • Travel up to 25km to get your vehicle serviced or repaired. If a specialist and/or brand-specific workplace is required, travel beyond this radius is permitted in order to access these services.
     - Travel to regional Victoria is still only allowed for permitted purposes, even if this is within the 25kms
  • Leave home for any period of time

Please continue to wear a fitted face mask whenever you leave your home.

We’re expecting further updates to be announced on 1 November 2020. For more information regarding the ‘Second Step’ changes, please visit the Victorian Government’s Coronavirus website.



With the second wave of COVID-19 well and truly impacting Melbourne, the city has gone into complete lockdown in order to control the spread.

As of August 2nd, in a measure not seen during the first wave, stage 4 restrictions have been placed upon metropolitan Melbourne, which now includes an overnight curfew from 8pm to 5am. Regional Victoria are still following stage 3 restrictions.

The initial six-week lockdown has now been extended to September 28th, where the situation will be assessed again.

Can you get your car serviced or repaired during stage 4 restrictions?

It depends. Only services that cover critical and essential vehicle repair, servicing and maintenance are permitted to be open during the stage 4 lockdown restrictions, and they must have a COVID Safe Plan in place. 

This excludes any routine, scheduled or logbook servicing that is completed as a standalone service. However, if the vehicle is already in for an urgent or critical repair, a scheduled or logbook service can be completed at the same time in order to keep the vehicle roadworthy.

Customers will need to provide a Permitted worker permit in order to ensure that the work is being carried out for an essential worker.

Service providers can face massive fines if they are caught servicing a vehicle that is not critical and not for an essential worker, so if you cannot provide this permit, you will most likely be turned away.

There is an extreme emphasis on following the Chief Health Officer’s requirements in regards to wearing a mask, social distancing and following all other COVID-19 prevention steps.

COVID Safe practices such as contactless service, sanitising vehicles and protecting workers and customers will remain in place throughout the entire lockdown period.

If you live within the lockdown area, you will need to make sure you are staying within 5km of your home, so it may mean you're unable to visit your regular mechanic should you need to get essential and critical work done.

WARRANTIES - What happens to my new car warranty if I miss a logbook service due to COVID restrictions?

What is the easiest and safest way to get my car repaired?

If you are in need of an essential or critical repair during the stage 4 restrictions, AutoGuru has Contact-Free options available that have been designed to keep both you and mechanics safe and healthy. Upon making a booking, you'll be required to prove that you are an essential worker before we confirm your booking with the service provider.

Mobile mechanics that come to you

If you can't leave your workplace, AutoGuru’s growing network of mobile mechanics can come to you and repair your car, contact-free.

Book a mobile mechanic

Workshops will pick-up you car

If you don’t have a safe space for a mobile mechanic to work, many workshops are now offering pick-up and drop-off services for your vehicle. These fully insured workshops will pick your car up, repair it, then drop it back off to you.

Book a workshop with pick-up service

Drop off your car into a workshop

If you prefer to drop your car off, some workshops are still open and ready to help with your essential and critical repair needs, completely contact-free!

Book a workshop

What other reasons can you leave your house?

Residents in metropolitan Melbourne are only allowed to leave their house for four reasons.

  • Shopping for food and essential items
  • Care and caregiving
  • Daily exercise
  • Work

What other business will remain open?

Supermarkets, grocery stores, bottle shops, pharmacies, petrol stations, banks, news agencies, post offices are among the other businesses that will remain open during the restrictions.

It's extremely important that if you are showing symptoms in relation to COVID-19 you do not put other members of your community at risk by leaving your house or by getting services to visit you.

To learn more about AutoGuru’s Contact-Free servicing & repairs options, check out this article.

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Written By

Rowan Johnstone

On weekdays Rowan can be found in the AutoGuru office, driving content and growth with the rest of the marketing team.

On weekends you’ll probably find him in the garage with his dad restoring a 1958 Ford Star Model Customline or enjoying a cruise through the Gold Coast hinterland on his Suzuki GSX-R600.

Despite his passion for being behind the wheel (or handlebars), he looks forward to the day when he can commute to work in his own driverless car.