Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Know your Windscreens 101

By A1 Windscreens on Wednesday, 20 September 2017

 

The windscreen is one of the most protective aspects of a vehicle. It protects both the driver as well as the structural integrity of the car. The windscreen has a few major functions which outweigh the other minor functions.

If your car is in an accident, the windscreen keeps the passengers from being flung out of the vehicle, even if they’re not secured by seatbelts. The windscreen serves as a protector when the airbag

The windscreen serves as a protector when the air bag deploys, nd stops passengers from going through the windscreen. It keeps the air bag inside the car, rather than outside, in the case of a loosely fitted windscreen.

There are many elements required to ensure your windscreen is a strong and safe reinforcement.

A good windscreen that fits well requires a professional to mount the windscreen, the perfect glue to hold it together, and the strongest safety glass of excellent quality.

Choose trustworthy professionals
When engaging a professional to replace your windscreen, there are certain things you need to keep in mind. You need to ensure that you’re entrusting your windscreen to a reputable professional who will carry out the installation competently.

You want your windscreen to be installed so that it can effectively save your life in the case of an accident. An incorrectly mounted windscreen can be dangerous.

Make sure your technician is National Glass Association (NGA) certified. The NGA is a certified program for the Automotive Glass Replacement Safety Standards Council.

They are responsible for educating every technician on best practice and helping them develop their skills in replacing your windscreen. NGA certified technicians know your car’s specifications, which tools are required and how to best carry out windscreen repairs on your vehicle.

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Research your glass
If you’re aiming to choose good quality glass for your windscreen, take the time to research types of windscreen glass and their quality ratings.

Educating yourself on this topic is of utmost importance! If your mechanic is carrying out the work, ask lots of questions to ensure they know what they’re doing.

Will it stick?
One of the most important factors in the installation of a windscreen is the adhesive used to glue the windscreen. If a technician uses the wrong adhesive, it can be extremely dangerous for the driver and passengers.

Always ensure that your technician is using Grade A adhesive and does not, for any reason, apply a cheaper glue.

The adhesive used to replace your windscreen needs to dry properly before it can be used and this can take anything from about 2 to 4 hours.

If you drive the car before the glue dries it may remain weak and dangerous. There are fast-drying glues that usually take an hour to dry, but you need to drive safely and ensure you follow the instructions given by the technician.

Cracks and Chips
If your windscreen has a severe crack or chip it needs to be replaced immediately and not a minute later.

Any damage that’s seen at the driver’s side needs to be tended to immediately, especially if the windscreen is distorted or can obstruct the driver’s view.

Ensure that your technician does a thorough and detailed check of the car to ensure your safety and the safety of all passengers in your car.

Post installation
Once your windscreen’s been installed, there are a few do’s and don’ts that need to be followed through:

Do
Crack open a window so that the pressure doesn’t build up inside the car. This can blow a hole in the seal and ruin your new windscreen.

Don’t
Getting water on the glass while washing your car is a big no-no. Wait at least a day for it to dry, to avoid damaging the freshly installed seals.

Last but not least!
Ensure that you get a warranty for all work completed. That way if things do go wrong, they can be fixed under warranty and your technician can stand behind their work.

About the author:
Darren Pay and Justin Oakes are the founders of A1 Windscreens, well known for safety film, anti-graffiti film and glass repair services. A1 Windscreens provide premium quality materials, servicing window films in Melbourne, and windscreen repairs are right up their alley.

                

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