Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

5 Best iOS Apps for Drivers

By Rita Bonivento on Tuesday, 14 March 2017

 

Ever found yourself happily cruising along the road, driving to a new destination, only to realise your mobile phone battery has died, and along with it your sat nav system? Panic starts to set in. ‘Eeeeek!! How will I find the meeting/party/restaurant without my GPS?!’ you ask yourself.

What a vibe killer.

This happened to me recently when I was driving to a work conference in Noosa. As I turned off the main highway towards town, my mobile ran out of charge and all of a sudden I was plunged into a frustrating and frightening world of GPS darkness!

I actually had to stop at a corner deli and physically ask the shop attendant for directions to an address I didn’t know because it was stored in my now defunct mobile phone!

Ever since the evolution of the analog mobile phone brick to today’s hi-tech smart phone we so readily take for granted, we have relied heavily on technology for not only maps and GPS systems, but so many other features and apps that improve our driving experience. Here are 5 iOS apps that’ll get you listening, parking, refueling and buying better.

1. Waze
Much more than just maps, the Waze app brings together a community of local drivers who report real-time traffic tips, hazards, road works, traffic jams and detours as they happen.

This clever app helps you to plan your trip around those delays, saving you time and fuel on your daily commute.

Because Waze maps are constantly being edited and improved, they’re the first to show changes happening in your neighbourhood.

Plus, you can find the cheapest fuel stations on your route, based on community-shared fuel prices. So the app saves you money on fuel, helps you outsmart traffic and get the best route to work and back on the daily. Nicely done.

Cost: Free

2. 7-Eleven Fuel Price Lock
When it comes to finding and securing a cheaper fuel price, it doesn’t get much easier than the 7-Eleven Fuel Price Lock app. You just choose your fuel type and the app brings up service stations with the best-priced fuel in your local area.

You’ll need to register for a 7-Eleven Card through the app, and put cash onto your card to be able to secure the low fuel price. Then lock in your litre quantity and fuel price and redeem it when you get to the counter of any 7-Eleven fuel store in Australia.

Oh and as a Fuel App user, you get access to offers and perks, like free Krispy Kreme doughnuts and fruit, or discounted products instore.

The only down side is that the fuel price lock is only available through the 7-Eleven Mobil network, rather than a price comparison across all fuel brands.

Cost: Free

 

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3. Spotify
Why be restricted to listening to traditional radio stations on your drive? Spotify is the most popular music streaming service which can be enjoyed through your phone, PC and now your car.

Some cars offer Spotify direct to your dashboard, but if your car doesn’t, you can use Bluetooth or an auxiliary jack to hook it up through your phone.

The app lets you listen to any artist or album as long as you have an internet connection (through your device). You can build your own playlists or tap into readymade playlists that have been compiled by music fans and experts.

It’s the perfect music medium to discover new tracks and artists!

Paid subscribers get access to offline listening and commercial free music.

Cost: Free or Subscription

 

4. Parkmobile
The Parkmobile app is really handy if you find yourself in the city without cash or coins to feed into the parking meter. This app lets you pay for parking with a credit or EFT payment card and a smart phone or PC.

The great thing about Parkmobile is that you can simply use it when you’re at your chosen parking spot. You have to sign up to the app the first time you use it, then subsequent uses become much faster because your details are already registered.

Parkmobile has corporate accounts too, where you can pay for your parking in advance, extend parking sessions and download GST receipts.

Note: City of Sydney Council area requires a current valid ticket to be displayed on the vehicle dash for every parking session, so Parkmobile is only useful in this area if you pre-pay, print and display your ticket when parking.

Parking attendants are able to check you’re parked with Parkmobile in all other areas throughout Australia.

Cost: Free

5. Google Placebook
From one of the best-known brands in the world, Google Placebook lists local businesses and places of interest and is one of the best driving tools going

This app makes it so easy to identify businesses landmarks at a glance and you can quickly save the place contact info in your iPhone contacts for later.

Whether you’re looking for a food joint, entertainment venue, tattoo parlour or whatever, Google Places identifies all registered businesses using clear, easy-to-read icons on Google Maps.

Cost: $1.49


With so many cool and helpful apps available to make your motoring experience awesome, you don’t want to run out of phone battery at the most crucial time. Get yourself a USB car charger, so you’re always powered up and ready for all situations on your drive.

Happy travels.

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