Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details view our terms and conditions.

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours.

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after.

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need.

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Pay the workshop when you pick your car up and the service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected.

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Mobile Brake Repairers

AutoGuru finds reliable mobile brake repairers in your area who come to you! Our site allows you to get instant quotes from our network of mobile brake repairers, and lock in a Fixed Price within seconds. Booking your brake repair is super easy, simply tell us about your vehicle, what brake repair you need, then get your instant quotes and confirm your booking. After your car service you'll receive an email asking you to rate your mobile brake repairer. This helps us ensure our service standards stay high and helps us further improve the service the next time you use AutoGuru.

Brakes common repairs

Front brake pad replacement

ABS/wheel speed sensor replacement

Front brake pad and rotor replacement

Rear brake pad replacement

Rear brake pad and rotor replacement

Brake system flush

Brake caliper replacement

Brake light bulb replacement

Brake drum replacement

Brake hose replacement

Brake shoe replacement

Brake master cylinder replacement

Brake wheel cylinder replacement

Handbrake cable replacement

Front shudder when braking repair

Brake booster replacement

Handbrake shoe replacement

Brake light switch replacement

Rear shudder when braking repair

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Do you have questions?

Here's what everyone else is asking!

Is it safe to drive with warped rotors?

It is not safe to drive with brake rotors that are warped or fitted incorrectly. Warped rotors can cause you to take longer to brake, and if your brakes are not working effectively the safety of you and other road users is at risk.

What does it mean if you need your rotors machined?

Machining a brake rotor is when a lathe is used to remove the top layer from the brake rotor until it creates a smooth surface. New brake pads and a smooth brake rotor surface, once bedded in, are like brand new brakes and they work efficiently together. It is recommended to replace the brake pads at the same time the brake rotors are machined.

How long should brake pads last?

How long brake pads last depend on a few things.

Whether they are installed correctly
The type and quality of brake pads installed on your car
Your braking/driving behaviour
Whether your brake rotors are in good condition

What is regenerative braking?

Regenerative braking uses the electric motor in electric or hyrbid vehicles as a generator to convert the otherwise wasted kinetic energy created from braking back into stored power in the car’s battery. When the car accelerates after braking, it first uses the energy harvested from regenerative braking before dipping into its own energy reserves.

Should brake rotors be replaced in pairs?

When brake rotors or brake pads are replaced, they do need to be replaced as a pair. That means both rotors and/or pads on the left and right side of either the front or rear of the vehicle will need to be replaced at the same time. This is to ensure even and balanced stopping performance.

Do I need to get my rotors machined when replacing brake pads?

Getting your rotors machined when you get new brake pads will depend on their condition at the time. However, that isn’t the end of it. Some mechanics will not have a bar of machining rotors and recommend they should be replaced completely. This will come down to the professional opinion of the mechanic you visit.

What causes brake pads to wear quickly?

Driving habits such as constant heavy braking or left foot braking can cause the pads to wear out quicker than 'normal'. Additionally, mechanical culprits such as corroded side pins, faulty or worn rotors or torn piston seals can also contribute to quickly wearing out your brake pads. Cheaps, low quality pads will also not last as long as more expensive options.

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