Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

University Scholarship

WIN a $2000 scholarship

For Innovation & Creativity in Start-up Marketing

 

Value:                   $2000

Length:                 Three terms

Status:                  Open

Closing date:      31 December 2017

Submit your applications to:        scholarships@autoguru.com.au

 

AutoGuru has revolutionised the way consumers search, compare and book automotive services by creating a unique online marketplace that connects customers with mechanics, providing upfront pricing in a clearer, fairer and more transparent way.

The company started in 2009 (as Fixed Price Car Service), and attracted cornerstone investment from Super Retail Group in December 2014. AutoGuru now employs more than 30 staff nationally, and attracts over 70,000 unique visitors to the site every month, and connects them with a network of 1600+ trusted workshops and mobile mechanics across Australia.

AutoGuru are always on the lookout for bright, determined and innovative individuals who are willing to take on new challenges, solve problems and cross borders. If you’re passionate about making a difference, possess the desire to fuel your creative skills and be part of a dynamic and evolving start up, here’s your opportunity. Giddy up.

 

The Challenge

AutoGuru will provide financial support for Graduates who are interested in start up marketing.

To apply, in 500 words or less, provide an analysis of the Autoguru website and tell us what you would do to improve it. Outline the problem you are trying to solve and how you intend to solve it.

Submit your application to scholarships@autoguru.com.au

For additional information contact Rita Bonivento - rita@autoguru.com.au 

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Terms & Conditions

  • The AutoGuru scholarship is offered to students pursuing a full-time course in Marketing, Business or Technologies.
  • Successful applicants are required to submit the original copies of their proof of their enrollment as a full-time student, as well as a copy of their academic records before the award is disbursed.
  • AutoGuru reserves the right to reject incomplete applications or plagiarised applications.
  • AutoGuru reserves the right to reject all applications not made in the English language.
  • AutoGuru reserves the right to publish the entries received on any platform.
  • The scholarship award is decided solely by the panel of AutoGuru’s scholarship committee.
  • AutoGuru reserves the right to object or withdraw the scholarship upon discovering any breach in terms and conditions.